Terms of Trade
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEBSITE.
Shipping & Delivery
Privacy & Security
Returns & Replacements
Payment, Pricing & Promotions
Updating Account Information
Shipping & Delivery
We use New Zealand Post (www.nzpost.co.nz) and their subcontractors for freight which are tracked. It could be between 5-20 working days for delivery of international parcels and 1-5 for domestic (New Zealand) deliveries. We take no responsibility for goods not reaching the destination identified by the customer. NO REFUND will be given for goods not arriving at the destination. The cost of freight includes the only cost of sending the goods with the freight company out of New Zealand and does not include Customs taxes and duties in your country of delivery or any other costs outside of New Zealand. Please ensure that you are aware of import requirements into your country of the products sold on this website. We are not responsible if the delivery is held by the authorities in the country of destination.
Privacy and Security Policy
Probiotics Health Ltd (PHL) operates this website (http://probioticsnaturalhealth.nz) and other websites associated with this organization. We respect your privacy regarding any information we may collect while operating our websites.
Like most website operators, PHL collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Luxe Brand Launch’s purpose in collecting non-personally identifying information is to better understand how PHL's visitors use its website. From time to time, PHL may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
PHL also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on its blog site and other websites managed by PHL. PHL only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
Gathering of Personally-Identifying Information
Certain visitors to PHL's websites choose to interact with PHL in ways that require PHL to gather personally-identifying information. The amount and type of information that PHL gathers depend on the nature of the interaction. For example, we ask visitors who sign up at our website(s) to provide a username and email address. Those who engage in transactions with PHL are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, PHL collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with PHL. PHL does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
PHL may collect statistics about the behavior of visitors to its websites. PHL may display this information publicly or provide it to others. However, PHL does not disclose personally-identifying information other than as described below.
Protection of Certain Personally-Identifying Information
PHL discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on PHL’s behalf or to provide services available at PHL’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using PHL’s websites, you consent to the transfer of such information to them. PHL will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, PHL discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when PHL believes in good faith that disclosure is reasonably necessary to protect the property or rights of PHL, third parties or the public at large. If you are a registered user of a PHL website and have supplied your email address, PHL may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with PHL and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. PHL takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
If PHL, or substantially all of its assets, were acquired, or in the unlikely event that PHL goes out of business or enters bankruptcy, user information would be one of the assets that are transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of PHL may continue to use your personal information as set forth in this policy.
Returns & Replacements
If an order is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with us within 15 days from the date of dispatch of goods. Email details of your claim to firstname.lastname@example.org
. The faulty goods can then be returned. The following options will be made available:
• Replacement: If a replacement is required it will be sent immediately subject to availability, at no charge.
• Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited.
Returns are not accepted due to a change of mind, so please choose carefully.
When your order is delivered, you acquire ownership of all items. We will not be responsible for any damage inflicted on the items after delivery unless it is due to a manufacturing fault.
Anyone ordering products for delivery acknowledge they have reviewed the contents of their order and acknowledge that it contains acceptable and approved items for import into the country of destination/delivery. The buyer, solely, accepts the full risk of any items or package (or part thereof) being detained by customs for whatever reason, and acknowledges and agrees that they will not hold us liable for such packages, for whatever reason, being unable to be delivered to their destination. As such, no refund will be given as a result of above.
Money Back Guarantee- Our Money Back Guarantee
If a customer was unsatisfied with the product we will refund the money if reported within 30 days of purchase. However, we will refund 100% if only 1 in quantity was purchased of a product. If more than 1 in quantity of a product was purchased, then we will refund 100% for the first used product and will refund the rest after the customer dispatches the unused products back to us. Cost of delivery for a return of products will be the responsibility of the customer.
Payment, Pricing & Promotions
1. Credit Cards - We accept the following credit cards: Visa, MasterCard. All our credit card transactions are processed by WebitPay using high-level security.
2. The pricing disclosed is in NZ dollars for customers using New Zealand credit cards AND New Zealand delivery address. All other customers, the prices are in US dollars.
Fraud - Any attempt to make a fraudulent payment transaction will be reported to the local authorities where the transaction originates.
Updating Account Information
FORGOTTEN PASSWORD If you forget your password click on "forgotten password" and enter your email address and click "continue". For security reasons, we will send you a new password. You may change this after you have logged in.
Forgotten your password?
All features, content, specifications, products, and prices of products and services described or depicted on this "Web Site", are subject to change at any time without notice. Certain weights, measures, and similar descriptions are approximate and are provided for convenience purposes only. We operate this Web Site, make all reasonable efforts to accurately display the attributes of our products. The inclusion of any products or services on this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including import of goods ordered, minimum age requirements) in regard to the possession, use, and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner. Anyone ordering products for delivery acknowledge they have reviewed the contents of their order and acknowledge that it contains acceptable and approved items for import into the country of destination/delivery. The buyer, solely, accepts the full risk of any items or package (or part thereof) being detained by customs for whatever reason and acknowledges and agrees that they will not hold us liable for such packages, for whatever reason, being unable to be delivered to their destination. The recipient of the item is responsible for any levies and taxes charged by customs in the receiving country.
Linking to this Web Site. Any links to this Web Site must comply with all applicable laws, rules, and regulations.
Third Party Links. From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by us or their respective affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither we nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither we nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other Web sites, or any content, materials or other information located or accessible from any other Web sites, or the results that you may obtain from using any other Web sites. If you decide to access any other Web sites linked to or from this Web Site, you do so entirely at your own risk.
Inappropriate Material. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that we may have at law or in equity, if we determine, in our sole discretion, that you have violated or are likely to violate the foregoing prohibitions, we may take any action we deem necessary to cure or prevent the violation, including without limitation, the immediate removal of the related materials from this Web Site. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.
DISCLAIMERS. YOUR USE OF THIS SITE IS AT YOUR RISK. THE INFORMATION, MATERIALS, AND SERVICES PROVIDED ON OR THROUGH THIS WEB SITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER US NOR ANY OF THEIR RESPECTIVE AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, MATERIALS OR SERVICES PROVIDED ON OR THROUGH THIS WEBSITE. THE INFORMATION, MATERIALS, AND SERVICES PROVIDED ON OR THROUGH THIS WEB SITE MAY BE OUT OF DATE, AND NEITHER US NOR ANY OF THEIR RESPECTIVE AFFILIATES MAKES ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH INFORMATION, MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH THIS WEB SITE ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURES, DISTRIBUTORS AND SUPPLIERS, IF ANY. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH THIS WEBSITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
LIMITATIONS OF LIABILITY. We do not assume any responsibility, or will be liable for any damages to, or any viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of or browsing this Website, or your downloading of any information or materials from this Web Site.
IN NO EVENT WILL WE, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS OR ASSIGNS, NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEB SITE, BE LIABLE TO YOU OR ANYONE ELSE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING (BUT WITHOUT LIMITATION) THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION, ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEB SITE, ANY WEB SITES LINKED TO THIS WEB SITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED ON ANY OR ALL SUCH WEB SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
IN THE EVENT OF ANY PROBLEM WITH THIS WEB SITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEB SITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEB SITE, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER'S OR SUPPLIER'S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS WEBSITE.
Revisions to these Terms and Conditions. These Terms and Conditions may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the then-current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by legal notices or terms located on particular pages of this Web Site.
Choice of Law; Jurisdiction. These Terms and Conditions supersede any other agreement between you and us to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and any matter relating to this Site will be governed by New Zealand law. Any action seeking legal or equitable relief arising out of or relating to this Web Site will be brought only in the courts of New Zealand. A printed version of these Terms and Conditions will be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Termination. You or we may suspend or terminate your account or your use of this Web Site at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.
We take no responsibility for accuracy of translation services provided by search engines or anyone else.